Now Hiring - Account Specialist in Lake Forest, CA

Account Specialist

Toshiba America Business Solutions, Inc. (TABS) is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. As a part of Toshiba America Business Solutions, Inc. you’ll be an integral partner in the success of our customers. We have an excellent opportunity for an Account Specialist located at our headquarters in Lake Forest, CA.

Summary:

Provide regional/national account management in order to ensure effective and efficient account services and contract interpretation for dealer /end users via BTA, TBS, International and BCS channels to meet established business objectives.

Responsibilities:

• Manage account base to obtain commitments, interpret contracts and negotiate terms with dealers.
• Determine if commitments are met by contracted dealers and ensure appropriate service coverage for account base. To include but not limited to installation management and service of TABS equipment.
• Analyze and make decisions regarding product availability and allocation priority.
• Identify problematic areas via project/account management tools and develop recommendations for corrective action.
• Oversee order, pricing, and invoice accuracy through to installation and appropriate compensation to involved dealers. To include but not limited to equipment configurations, pricing, discounts and product allocation decisions.
• Negotiate financial compromises up to $50,000 per instance (to include, but not limited to equipment orders, product shortages, lost or damaged products). Develop course of action to ensure accounts are in compliance with established contracts resulting in minimal risk. Assess special order requests and determine the best course of action.
• Responsible for J-Sox compliance within account base and adherence to company policy.
• Provide training as required to ensure a smooth transition of new customers and dealers.
• Oversee communication and roll out of new Customer and Marketing programs and facilitate proper execution of products and services.
• Develop reports, monitor and assess dealer to customer performance, disposition requests and oversee asset conversions and equipment upgrades.
• Develop and implement corrective actions as required.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent combination of education/experience acceptable.
• Minimum of 3 years of experience in a combination of the following areas; complex account management, inventory management, contract administration/interpretation, customer service, captive lease programs and project management at a regional or national level.
• Experience with facilitation of pre/post-sales account programs and performance.
• Demonstrated ability to resolve complex problems and make sound interpretations and decisions.
• Good verbal and written communication.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
• The position is Salaried / Exempt (paid biweekly)/Annual Base Pay Range: $64,480.00 to $71,000.00 depending on experience.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [please apply online] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)